I would like access to the eShop, how do I create an account?

Customers can register by completing the registration form here: Click here or email grp-mel-ols-aus-adm@heidelberg.com

I've forgotten the password to my account. What can I do?

Click here to request a password reset online.

Can I place my order over the phone or by email?

Yes, customers can place an order for parts or consumables over the phone at 1300 135 135.
Option 2 for Consumables and for Spare parts
Option 3, from Monday to Friday 8:00am to 5pm.
Email mel.consumables@heidelberg.com for Consumables and mel.spareparts@heidelberg.com for Spare parts.

Can I make changes to my order after it has been submitted?

Please contact our Customer Service Team on 1300 135 135 Option 2 for Consumable, for Spare parts Option 3. Changes can be made depending on the order status.

When will I receive my order?

Orders received on or before 12 noon will be delivered within the next 1-3 business days.

How do I initiate a return?

Please call our Customer Service Team 1300 135 135 Option 2 for Consumables and for Spare parts Option 3, from Monday to Friday 8:00am to 5pm.
Alternatively an email can be sent to the relevant department -Email mel.consumables@heidelberg.com for Consumables and mel.spareparts@heidelberg.com for Spare parts.
This is subject to terms and conditions.

What should I do if my order arrives damaged or is defective?

Please indicate on the delivery/ con-note that the goods are damaged upon receipt.
Please Email mel.consumables@heidelberg.com for Consumables and mel.spareparts@heidelberg.com for Spare parts as soon as possible.
Please attach an image of the damaged goods and indicate the delivery reference number.

How do I find information on past orders?

To review order history, you must login to your account, then select “My Orders”.

How do I access/create my company's preferred product shopping list(s)?

If you already have an established shopping list, you must login to your account, select “My Dashboard” then select “Shopping Lists” from the left menu.

Can multiple users at one company still have access to all shopping lists?

The Heidelberg eShop is company specific, so no matter which user is logged into the eShop, the user will have access to the company’s order history and shopping lists.

Do you provide technical support for machines?

Please call our Customer Service Team on 1300135135, Option 1 for technical support on your machines or email mel.systemservice@heidelberg.com

How can I search for the right product in the online shop?

Use the Search feature in our online shop to search by product name, description, or part number.
If you cannot find what you are looking for, you may call our Customer Service Team on 1300 135 135 Option 2 for Consumable;
For Spare parts Option 3 to assist you with ordering products. You can also put a note on the additional comments box for the product that you want to order before checking out.

Can anyone at my company place an order in my account?

Customers using the eShop will have a specific username and password. If you need additional users added to your company’s account, you can make that request here.

How do I add/remove equipment from my online account?

Customers can add/remove equipment from their account by submitting a request here, or by sending an email to grp-mel-ols-aus-adm@heidelberg.com.

Which devices are supported by eShop?

Smart phones, tablets and computers are supported by our eShop platform.

How do I order parts?

Many parts can be found in the eShop. You can search for parts using the eShop search engine. If you cannot locate the part, you can request a quote or order using the Spare Parts form located here or contact our Parts dept on 1300 135 135 Option 3.

I cannot see the item(s) I require, could they be added to eShop?

Please submit any additional items you would like to see in eShop by sending an email to grp-mel-ols-aus-adm@heidelberg.com.
The items will be visible in the next 1-2 days, and we can also add it to your shopping list.