I would like access to the eShop, how do I create an account?

Customers can register by completing the registration form here: Click Here or or email Bre.onlineshop@heidelberg.com

I've forgotten the password to my account. What can I do?

Click Here to request a password reset online

Can I place my order over the phone or by email?

Yes, customers can place an order for parts or consumables over the phone at +44 (0)844 892 2010, Prompt 1 and then 2 for Consumables from Monday to Friday 8:00am to 5:15pm; for Spare parts Prompt 1 and then 1, from Monday to Friday 6:00am to 10pm, Saturday PM/ Sunday call out service (giving 24HRS cover at the weekend) or Email Bre.onlineshop@heidelberg.com for Consumables and bre.serviceparts@heidelberg.com for Spare parts.

Can I make changes to my order after it has been submitted?

Please contact our Customer Service Team at +44 (0)844 892 2010, Prompt 1 and then 2 for Consumable; For Spare parts Prompt 1 and then 1. Changes can be made depending on the order status.

When will I receive my order?

Orders received on or before 12 noon will be delivered the Next day After 12 noon, delivery will be the next 1-2 days, this service is offered on a Best Endeavor basis.

How can I check my order status?

Customers will receive an email with their order confirmation when an order is placed and delivery notification status when the order is dispatched.

How are shipping costs calculated?

Next Day (£10, no charge for orders over £100 / Great Britain) Before 10:30am (£25/ Great Britain) Before 12:00nn (£20/ Great Britain) Saturday before 12:00nn (£40/ Great Britain) 3 to 5 days (no charge/ Northern Ireland and Republic of Ireland) There is a minimum order charge of £50

Where can I ship my order?

If you wish to ship to an address that is not currently listed on your account, please use the additional comments box to add the new address before checking out.

How do I initiate a return?

Please call our Customer Service Team +44 (0)844 892 2010, Prompt 1 and then 2 for Consumables; For Spare parts Prompt 1 and then 1 for returns. This is subject to terms and conditions.

What should I do if my order arrives damaged or is defective?

Please reject the I ship my order? delivery or indicate in the delivery note that the goods are damaged upon receipt. Please Email bre.consumables@heidelberg.com for Consumables and bre.serviceparts@heidelberg.com for Spare parts as soon as possible. Please attach the image of the damaged goods and indicate the delivery reference number.

How do I find information on past orders?

To review order history, you must login to your account, then select “My Orders”.

How do I access/create my company's preferred product shopping list(s)?

If you already have an established shopping list, you must login to your account, select “My Dashboard” then select “Shopping Lists” or click “My Lists” from the left menu.

If you want to create a new shopping list, please Email Bre.onlineshop@heidelberg.com and indicate shopping list name and the products that you want to be included in your shopping list.

Can multiple users at one company and still have access to all shopping lists?

The Heidelberg eShop is company specific, so no matter which user is logged into the eShop, the user will have access to the company’s order history and shopping lists.

Do you provide technical support on machines?

Please call our Customer Service Team at +44 (0)844 892 2010, Prompt 2 for technical support on your machines.

How can I search for the right product in the online shop?

Use the Search feature in our online shop to search by product name, description, or part number. If you could not find what you are looking for, you may call our Customer Service Team at +44 (0)844 892 2010, Prompt 1 and then 2 for Consumables; For Spare parts Prompt 1 and then 1 to assist you with ordering products. You can also put a note on the additional comment box the products that you want to order before checking out.

Can anyone at my company place an order in my account?

Customers using the eShop will have a specific username and password. If you need additional users added to your company’s account, you can make that request here

How do I add/remove equipment from my online account?

Customers can add/remove equipment from their account by submitting a request , or by sending an email to Bre.onlineshop@heidelberg.com.

Which devices are supported by the eShop?

Smart phones, tablets and computers are supported by our eShop platform.

How do I order parts?

Many parts can be found in the eShop. You can search for parts using the eShop search engine. If you cannot locate the part, you can request a quote or order using the Spare Parts form located Here or contact our Parts dept at +44 (0)844 892 2010, Prompt 1 and then 1 for inquiry.

I cannot see the item(s) I require, could they be added to eShop?

Please submit any additional items you would like to see in eShop by sending an email to Bre.onlineshop@heidelberg.com. The items will be visible in the next 1-2 days and we can also add it in your shopping list.